Director of the optics basic unit

A general panorama of the matter is necessary and a little of numbers too. The BA Yudisleidy Palacio Barreto clarifies to us that the glasses wraped up in 2014 numbered over 145 790, four per cent higher than the expected, and something vital for the optimization of the service is the time in the delivery, which is between 20 and 25 days in the province.

Of course, she clarified, the intention is to reduce these days to seven, and the ideal thing would be that the clients had more possibilities of choosing the design of the frames, but that depends on the stock that we have.

The Basic Unit is provided with eleven optics, a workshop and another of prosthesis , located in the city of Camagüey and a store of provincial character.

A hanging subject …

The population longs for the buy of plastic bifocal glasses. It turns out to be encouraging the news that already in the workshop there is a generator with this end, although other devices are missing to complete the production flow.

Enrique Mozo Urquiza, technician and head of the Workshop, who offered his services in the Bolivarian Republic of Venezuela for nine years, wants this dream come true in other provinces. With the organic material diminishes the time and solves other visual problems, like the strabismus and he ensured that the structural conditions are ready to receive such an awaited technology.

In the optics …

"Camilo Torres", at the corner of República and San Esteban streets, breathes today a new air and the speech is different. There they received a device of cut that improves the step of the glasses, all plastic ones and they are wraped up in the proper unit. Since we supposed this device does not include the bifocals.

The manager, Rafael Rodríguez Rodríguez, wanted to admit that most of his workpeople, and even himself, have fulfilled internationalists missions in different moments.

“Every Thursday -said Rafael- the Master in Optometry Alfredo Viamontes Cardoso, consults visual weak patients and the size of the glasses they need delay approximately 20 days.

“Also, every 1st day of every month we attend to those that proceed with contact lens”.

When we wanted to know the behavior of the complaints, Rafael ensured that in 2012 there were many, while at present they have diminished obviously. “Today the information has other tones to the population, with the inclusion of the service of messenger and of notice that we support on the radio. You will not believe it, there are those who are order their glasses and then they do not come to pick them up in time and we do not give the work for completed until we deliver.

“If some educational, labor center, homes for the elderly or remote community requests our services we go to the place with the Optometrist and we carry already graduated glasses. In the first trimester, for example, the deliveries were superior to 6 185”.

Orlando Morales Hernández, in charge of the workshop of this Optic Center, showed satisfaction for the reached progress; nevertheless, he made clear that: "These will be finished when we are provided with the (plastic) organic bifocals”.

For his part, Rolando Rodríguez López, manager with 25 years of experience in the branch, announced that the organic glasses of short and long distance do not have any difficulty because the device to realize them is there, he added: "The demand is below the offer”.

There they offer the same way service of messenger, notices by means of the phone, and opportune information to the client.

Translated by BA in English Language, Manuel Barrera Téllez

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